Privacy Policy

FUEsion BrowCraft ("we," "us," or "our") is operated by FUEsion Hair Clinics LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.fuesionbrowcraft.com or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number when submitting a consultation request or contact form
• Medical or aesthetic information you voluntarily share in consultation forms (e.g. brow condition, hair loss history)
• Photos you upload to our AI Brow Simulator tool (processed locally in your browser; not stored on our servers)
• Payment information (processed securely by third-party payment processors; we do not store card details)
• Communication preferences and marketing opt-in/opt-out choices

Information Collected Automatically

• IP address, browser type, operating system, referring URLs
• Pages visited, time spent, links clicked (via analytics tools)
• Cookie identifiers and session data
• Device identifiers on mobile devices

2. How We Use Your Information

• To respond to consultation requests and schedule appointments
• To provide clinical services and communicate with you about your care
• To send appointment reminders, post-procedure follow-up communications, and aftercare guidance
• To send marketing communications if you have opted in (you may opt out at any time)
• To improve our website, services, and user experience
• To comply with legal obligations, including HIPAA where applicable
• To detect, prevent, and address technical issues or fraudulent activity

3. Legal Basis for Processing (GDPR / UK GDPR)

Where applicable, we process your personal data on the following lawful bases:

• Consent — for marketing communications and optional data sharing
• Contract — to fulfil consultation and treatment arrangements
• Legitimate Interests — for website analytics and service improvement
• Legal Obligation — to comply with applicable laws and regulations

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential cookies — required for basic site functionality
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — to display relevant advertising (only if you consent)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• FUEsion Hair Clinics LLC — our parent company and clinical network
• Service providers — hosting, CRM, email, payment processing (under data processing agreements)
• Professional advisors — legal counsel, accountants, insurers
• Regulatory authorities — when required by law
• Business transfers — in the event of a merger, acquisition, or asset sale

6. Health Information (HIPAA)

To the extent we collect protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we handle such information in accordance with HIPAA's Privacy Rule and Security Rule. We maintain appropriate administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of PHI.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Clinical and medical records are retained in accordance with applicable state and federal law. Marketing preferences are retained until you withdraw consent.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request erasure of your personal data (subject to legal retention obligations)
• Portability — receive your data in a structured, machine-readable format
• Opt-out of marketing — unsubscribe from marketing communications at any time
• California residents (CCPA) — right to know, delete, and opt out of sale of personal information

To exercise any of these rights, contact us at privacy@fuesionbrowcraft.com.

9. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying affected individuals promptly in the event of a data breach as required by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. FUEsion Hair Clinics, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website following changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@fuesionbrowcraft.com
• Phone: +1-888-383-7466
• Mail: FUEsion Hair Clinics LLC, 8920 Wilshire Blvd Suite 604, Beverly Hills, CA 90211